COVID-19 UPDATE

Date of Update: Monday, May 11th, 2020

Dear valued guest,

On behalf of all our people in Atrium Hotels, we are pleased to inform you that the beautiful island of Rhodes, the island of God Sun and Colossus, hasn’t had any serious COVID-19 cases. Due to the effectiveness of our Government’s and society’s actions, as well as privileged weather and climate conditions, we are glad that Greece and especially Rhodes still remain safe destinations for travel.

In Atrium Hotels our ultimate ambition has always been creating memorable experiences for our guests. But in these unprecedented and difficult times we live in, the safety and well-being of our guests and colleagues is our number one priority. We can honestly say that we have never experienced an event with such a drastic impact on how we live and work as the COVID-19 pandemic. Our thoughts are with the people affected and everyone working around the clock to help those most in need. Now more than ever, we must do the right things and be prepared to take steps beyond what we are typically required.

As governments around the world are implementing measures to contain this public health crisis, we have been taking strict precautions to protect our colleagues and their families, while securing a high-quality service to our guests. Following the legislation by the Greek Government on to postpone all seasonal hotel openings to June 1st, we are carefully taking all the necessary measures, following our strong commitment to responsible and safe travel. Additionally, according to the Government’s decree on 13/4/20 and following the European Council’s guidance, a Voucher can be provided to guests whose reservation has been cancelled, equal to the value of their deposit, and valid for a period of 18 months. During these 18 months the Voucher can be redeemed for a hotel stay. Below you will find useful information, especially if you have already booked with us or planning your next trip to Rhodes, Greece.

Our Flexible Travel Policy

  • For all new direct bookings, Atrium Hotels is offering a flexible cancellation policy with 100% refund up to 7 days prior arrival. To make a new reservation you can BOOK HERE
  • If you wish to modify your existing reservation, you can carry the deposited amount forward towards a future stay this summer 2020 or in 2021 (any rate difference at time of booking will apply). There is no time limit on when new dates must be decided. We understand that planning is not an option yet and many factors are to contribute to your decision. Feel free to reach us at reservations@atriumprestige.gr.
  • If you were planning to stay with us this May and have booked directly, we invite you to change your travel dates by contacting our Reservations department at  reservations@atriumprestige.gr or +30 22440 46222. If you haven’t got new dates in mind, we can offer you a Voucher equal to the value of your deposit, for use in a new booking in season 2020 or 2021. In addition, as a gesture to our valued guests, we are offering a Credit Voucher eligible for consumption in our hotel (all departments like restaurants, Spa Centers, etc., excluding mini market & retail stores) equal to 10% of the value of your deposit. If the Voucher is not redeemed within 18 months, the original deposit will be paid in full.
  • If you wish to cancel your existing reservation, you can reach us at reservations@atriumprestige.gr.
  • If you have booked via other platforms or travel agencies, kindly get in touch with them respectively should you wish to modify your reservations.

Our Commitment to Health and Safety

We are following closely the latest global developments of the pandemic, standards and protocols related to COVID-19 issued by the World Health Organization, the Government of Greece, the Ministry of Health, as well as local health agencies and public health officials. Consequently, we are heightening our already stringent practices around food handling, sanitization, disinfection and cleaning. More specifically:

  • Intensified cleaning and hygiene protocols across all the departments, particularly emphasizing the disinfection of high-volume touchpoints.
  • Doctor available in all our hotels 24/7.
  • Guest Rooms: Daily cleaning and disinfecting protocols, especially after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Public Spaces: Increased the frequency of cleaning and disinfecting in public spaces, with a focus on at the front desk, elevators and elevator buttons, door handles, public bathrooms, room key cards, TV remote controls, etc.
  • Back of House: In the spaces where associates work “behind the scenes,” increased frequency of cleaning and focusing on high-touch areas, such as entrances, locker rooms, laundry rooms and staff offices.
  • Disinfectant dispensers available in all public areas of the hotels.
  • Provision of medical masks and gloves for staff and guests whenever that is deemed necessary.
  • Intensification of the high standards of food and safety that are already in place according to HACCP and ISO guidance.
  • Cleaning Products and Protocols: Our hotels use cleaning products and protocols which are effective against viruses.
  • Special training of all staff on the guidelines provided by health authorities and all the protocols of personal hygiene and interaction with guests that are advisable for this period. We particularly focus on proper and frequent handwashing, which is vital to help combat the spread of viruses. In our daily meetings, our teams will be reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. In addition to training on housekeeping and hygiene protocols, our colleagues will also completing enhanced COVID-19 awareness training.

Additionally, we encourage you to learn more about what you can do to travel more safely. The World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC) provide useful recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.

Our Commitment to the Community and Environment

During these hard times, in Atrium Hotels we aspire to be an example of social responsibility and altruism not only when it comes to our guests and employees, but also to our community. For this reason, we have donated a meaningful amount to the Ministry of Health for the purchase of Intensive Care Unit (ICU) medical equipment to support our fight against COVID-19. Additionally, we are especially caring to the people who work with us, providing our support in many tangible ways, but also to the people who are suffering the most in our local communities.

Furthermore, when it comes to providing eco-conscious and sustainable care for our planet, we strive to be a role model organization in Rhodes. Our lifelong commitment to sustainable practices has led to numerous awards and certifications over the years, such as the Green Key, Blue Flag, TUI Environmental Champions, TUI Holly & TUI Top Quality Awards, Travelife, TripAdvisor Traveler’s Choice & Certificate of Excellence, HolidayCheck Gold Award and others. Some of our most common practices include sustainable hotel operations via energy conservation, water management, waste water management, recycling and waste reduction, minimal use of single-use plastic items, supporting local products and suppliers as well as sustainability training and seminars to our staff and local professionals. Following the coronavirus pandemic, in addition to the rigorous health and safety actions implemented, we believe there will be an even greater chance to enhance our eco-friendly and sustainable practices e.g. food preparation and service. For this reason, we are currently focusing all our time and resources into an extensive Health, Safety and Sustainability Strategy plan for 2020-21 in order to ensure the safety of our guests and staff, but also to address our sensitivity for our local environment and community, both ingrained in our Atrium Hotels culture and values.

Everyone at Atrium Hotels would like to wish you and your loved ones good health and strength in the days and weeks ahead. After these extremely challenging times, we hope a brighter future will arrive for all of us. We can’t wait till this is all over, so we can share together our love for travel and give you a warm welcome to our hotels under the Summer Sun of Rhodes. Until then, we wholeheartedly hope that you stay safe and healthy.

 

Our warmest regards,

The Atrium Hotels Family