Date of Update: Thursday, November 12th, 2020
Dear valued guest,
In Atrium Hotels our ultimate ambition has always been creating memorable experiences for our guests. But in these unprecedented and difficult times we live in, the safety and well-being of our guests and colleagues is our number one priority. We can honestly say that we have never experienced an event with such a drastic impact on how we live and work as the COVID-19 pandemic. Our thoughts are with the people affected and everyone working around the clock to help those most in need. Now more than ever, we must do the right things and be prepared to take steps beyond what we are typically required.
Our Flexible Travel Policy
For all new direct bookings for summer 2021, Atrium Hotels is offering a free cancellation policy and “Book Now-Pay upon arrival” flexibility. To make a new reservation you can BOOK HERE.
Our Commitment to Health and Safety – The Atrium Care Protocol
As we collectively respond to the COVID-19 pandemic, Atrium Hotels continue to ensure that the health and safety of our guests remains our top priority. We recognize that the expectations and needs of the hotel experience have changed and may continue to change. Our goal is to instill the same level of trust and confidence in Atrium Hotels as ever before.
On that account, in our newly developed Atrium Care Protocol we have introduced strict health and safety practices with a main focus on three key areas: enhanced hotel cleanliness, heightened guest safety, and empowering employees through health and safety training.
Some of our services and facilities will be modified due to social distancing guidelines and health and safety procedures. Although this new Atrium Hotels experience might look different, we will continue to deliver the same seamless, intuitive and personalized service for which we are known.
The Atrium Care Protocol aims at heightening our already stringent practices around food handling, sanitization, disinfection and cleaning. In compliance with guidelines and regulations by International Health Authorities (WHO, CDC), the Ministry of Health, Ministry of Tourism, local health agencies and public health officials, our standards have been further enhanced via our certification by leading companies in Health & Safety such as A-Cert, Cristal International & Ecolab. Our lifelong commitment in excellence, as well as sustainable and responsible travel, has led to numerous prestigious awards and recognition over the years. Our sole ambition is simple:
“Create a Safe Environment for our Guests and our People, but also deliver the outstanding level of Hospitality and Service we are reputable for.”
Our Commitment to the Community and Environment
During the hard times of the pandemic, in Atrium Hotels we aspired to be an example of social responsibility and altruism not only when it comes to our guests and employees, but also to our community. For this reason, we had donated a meaningful amount to the Ministry of Health for the purchase of Intensive Care Unit (ICU) medical equipment to support our fight against COVID-19. Additionally, we are especially caring to the people who work with us, providing our support in many tangible ways, but also to the people who are suffering the most in our local communities.
Furthermore, when it comes to providing eco-conscious and sustainable care for our planet, we strive to be a role model organization in Rhodes. Our lifelong commitment to sustainable practices has led to numerous awards and certifications over the years, such as the Green Key, Blue Flag, TUI Environmental Champions, TUI Holly & TUI Top Quality Awards, Travelife, TripAdvisor Traveler’s Choice & Certificate of Excellence, HolidayCheck Gold Award and others. Some of our most common practices include sustainable hotel operations via energy conservation, water management, waste water management, recycling and waste reduction, minimal use of single-use plastic items, supporting local products and suppliers as well as sustainability training and seminars to our staff and local professionals. Following the coronavirus pandemic, in addition to the rigorous health and safety actions implemented, we believe there will be an even greater chance to enhance our eco-friendly and sustainable practices e.g. food preparation and service. For this reason, we are currently focusing all our time and resources into the implementation of an extensive Health, Safety and Sustainability Strategy plan for 2020-21, part of which is our Atrium Care Protocol, in order to ensure the safety of our guests and staff, but also to address our sensitivity for our local environment and community, both ingrained in our Atrium Hotels culture and values.
Everyone at Atrium Hotels would like to wish you and your loved ones good health and strength. After these extremely challenging times of the last months, we believe a brighter future has arrived for all of us, where we can finally share together our love for travel and give you a warm welcome to our hotels under the Summer Sun of Rhodes. We wholeheartedly wish you a safe journey to Greece and Rhodes!
Our warmest regards,
The Atrium Hotels Family